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XConnect VPN Terms of Service

Public offer, rules of use, liability of the parties, payment and refunds.

Related Documents

These Terms apply together with the Privacy Policy and the separate Payments and Refunds page.

1. General Provisions

1.1. These Terms constitute a public offer and govern the relationship between ИП НЕЧАЕВ ДЕНИС ВАЛЕРЬЕВИЧ (the "Provider") and any person using the XConnect VPN Service (the "Customer").

1.2. Payment for any Service plan constitutes full and unconditional acceptance of these Terms.

1.3. Governing law: the law of the Russian Federation applies. Disputes are resolved in the courts at the Provider's place of registration.

2. Subject Matter

2.1. The Provider grants the Customer access to VPN infrastructure — a set of servers, software, and communication channels enabling an encrypted connection to the Internet.

2.2. The Service is provided "as is". The Provider warrants only the technical operability of its own equipment. The Provider does not warrant and is not responsible for:

  • availability, speed, or quality of specific websites, services, or resources on the Internet;
  • the ability to bypass DPI systems, allowlists, IP blocks, geo-restrictions, or other restrictions imposed by ISPs, state bodies, or other parties;
  • compatibility of the Service with any specific device, operating system, or software of the Customer.

3. Provision of the Service

3.1. The service is deemed duly rendered in full at the moment access to the VPN servers of the selected plan is activated. Activation is recorded in the personal account and/or by sending connection settings to the Customer.

3.2. The Provider must grant access to the Service within 3 (three) calendar days of payment confirmation, unless another period is stated at checkout.

3.3. The service period corresponds to the paid plan.

4. Customer Obligations

4.1. The Customer undertakes to use the Service exclusively for lawful purposes.

4.2. It is prohibited to:

  • infringe third-party rights (including copyright and related rights);
  • commit fraud, send spam, or conduct DDoS attacks;
  • use the Service to distribute malware, drugs, weapons, or extremist or pornographic materials (where prohibited by law).

4.3. The Customer bears sole and full responsibility for their actions on the Internet performed using the Service.

4.4. The Customer further undertakes to: provide accurate information at registration and payment; not share account access with third parties beyond the plan's device limit; not attempt reverse engineering, decompilation, or interference with the Application, servers, or APIs of the Service; and not resell the Service without the Provider's written consent.

4.5. The Customer shall indemnify the Provider for all losses, including legal defense costs, arising from the Customer's breach of these Terms or applicable law.

5. Provider Liability

5.1. The Provider is NOT liable for:

  • any losses (including lost profit), moral damage, or data loss incurred by the Customer as a result of using or being unable to use the Service for any reason;
  • acts or omissions of third parties, including ISPs, state bodies, and hosting providers;
  • blocking, throttling, or restriction of Internet access imposed by state bodies (including TSPU/DPI systems and allowlists);
  • incompatibility of the Service with the Customer's hardware or software.

5.2. The Provider's maximum aggregate liability for any Customer claims (including refunds) is limited to the cost of the paid but unexpired access period.

5.3. The Provider is not responsible for the quality of communication services provided by third parties (ISPs).

5.4. The Provider may suspend or terminate the Customer's access to the Service without refund in the event of a breach of clauses 4.1–4.4, or upon receipt of a binding order from a competent authority. The existence of a breach is determined by the Provider based on the technical data available to it.

5.5. Nothing in these Terms creates obligations for the Provider beyond those expressly set out in these Terms or mandated by imperative provisions of applicable law. All implied warranties (fitness for a particular purpose, uninterrupted operation, absence of errors) are excluded to the maximum extent permitted by law.

6. Payment and Refunds

6.1. Plan prices are listed on the Website and are final.

6.2. A refund is issued ONLY in one case: if, through the Provider's own technical fault, access to the Service was not provided within 3 (three) calendar days of payment confirmation.

6.3. Refunds are NOT issued in ANY other case, including:

  • where access was activated or connection settings were issued or sent to the Customer (even if the Customer did not use the access, could not configure the connection, or is dissatisfied with speed/quality);
  • low speed or connection instability caused by external factors (the Customer's ISP, channel congestion, geographic distance);
  • inability to access specific sites or services due to blocking, filtering, DPI systems, allowlists, or restrictions by regulators or other authorities;
  • configuration errors or incompatibility of the Customer's device, OS, application, or software;
  • the Customer changing their mind or accidentally paying for the wrong plan;
  • expiry of the paid plan.

6.4. Refund request procedure:

Requests are accepted exclusively in writing via:

  • Telegram bot: @XConnectVPNBot
  • Manager contact: @XConnectHelp
  • Email: dev@x-connect.xyz
  • Submission window — within 7 (seven) calendar days after the activation deadline (clause 6.2).
  • The request must include: Telegram ID or username, date, amount, order or payment number, payment method, reason, and a contact.
  • Review period — up to 7 (seven) calendar days.
  • If approved, the refund is made within 14 (fourteen) calendar days to the same payment details, net of all payment system and acquiring bank fees.

6.5. All purchases and subscription renewals are made exclusively on the Website and in the Telegram bot. The Application contains no purchase functionality and serves only to use access already paid for.

7. Changes to Terms and Plans

7.1. The Provider may unilaterally amend these Terms and plan prices. The new version takes effect upon publication on the Website.

7.2. Price changes do not apply to periods already paid for.

8. Privacy

8.1. Personal data processing is governed by the Privacy Policy published on the Website.

8.2. The account deletion procedure is set out in Section 8 of the Privacy Policy and on the Account Deletion page. Requests are submitted by email to dev@x-connect.xyz, through report.x-connect.xyz, or through Telegram @XConnectHelp. The request must include account details and contact details.

9. Contacts

For all matters relating to these Terms:

10. Final Provisions

10.1. If any part of these Terms is held invalid, this does not affect the validity of the remaining parts.

10.2. The Provider is not obliged to provide the Customer with any evidence (logs, screenshots, records) of its operation unless required by a decision of a court of competent jurisdiction.

10.3. The Provider's failure to assert any right under these Terms in any instance does not constitute a waiver of that right in the future.