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XConnect VPN Account Deletion

Use this page to request deletion of your XConnect VPN account and related personal data.

How to Delete Your Account

You can request deletion of your XConnect VPN account and associated personal data:

Include your account details (Telegram ID or username, account email if set) and contact details. You may include the reason if you want to.

Timelines

  • Request review — up to 30 (thirty) calendar days from receipt.
  • The account and data are deleted after the expiry of your last active subscription plus 6 (six) months from its expiry date. This period is needed for dispute resolution, payment claim (chargeback) handling, and abuse prevention.
  • If there are no active subscriptions, the 6-month period runs from the date the request is approved.

What Will Be Deleted

  • Account identifiers: Telegram ID, username, email.
  • Subscription data and request history.
  • Balance and referral program data.
  • Technical data linked to the account (connection/disconnection events).
  • Support request history.

What Is Retained After Deletion

  • Payment records (amount, date, method, transaction identifier) — for 5 years from the last interaction, as required by tax and accounting law.
  • Data needed to defend the Operator's rights in disputes already pending — until those proceedings conclude.

Retained data is blocked from any other processing and destroyed upon expiry of the statutory periods.

Important

  • Submitting a request does not terminate a paid subscription and does not entitle you to a refund.
  • After deletion, the account, subscriptions, balance, and referral credits cannot be restored.

Contacts