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Payment and Refund Terms

Rules for paying for a plan, access activation, submitting a refund request, and request review.

Related Documents

These terms supplement the Terms of Service. Data processing during payment is described in the Privacy Policy.

1. Payment

Payment is made for the selected plan. Access is activated after payment confirmation.

All purchases, balance top-ups, and subscription renewals are made exclusively on the Website and in the Telegram bot. The XConnect VPN mobile and desktop applications contain no payment functionality.

2. When the Service Is Deemed Rendered

The Provider must grant access to the Service within 3 (three) calendar days of payment confirmation. The service is deemed rendered from the moment access to the VPN servers is activated or connection settings are sent to the User. Activation is recorded automatically.

3. Refunds

A refund is possible ONLY if, through the Provider's own technical fault, access to the Service was not provided within 3 (three) calendar days of payment confirmation.

Refunds are NOT issued where access was activated or connection settings were issued or sent to the User but the connection does not work due to the User's device, software, ISP, external blocking, low speed, DPI systems, allowlists, or where the User changed their mind about using the Service.

4. How to Submit a Request

Only via:

  • Telegram bot: @XConnectVPNBot
  • Manager contact: @XConnectHelp
  • Email: dev@x-connect.xyz
  • Include: Telegram ID or username, date, amount, order or payment number, payment method, reason, and a contact.
  • Review period — up to 7 days.

5. Contacts

For all questions: